Privacy Policy

This Privacy Policy ("Policy") describes how 3dbd ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "User", "Player") who access or register on the 3dbd Platform at https://3dbd.vip. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy forms part of and must be read together with the 3dbd Terms and Conditions.

If you do not agree with the data practices described in this Policy, please do not use the 3dbd Platform. If you have questions about how we handle your data, contact our support team at [email protected]. We are committed to transparency and will respond to all privacy-related enquiries promptly.

Our Privacy Commitments

1Who We Are

3dbd is Bangladesh's trusted online casino and sports betting platform, accessible at https://3dbd.vip. We provide cricket betting, live casino games, slots, crash games, and bingo, with local payment support via bKash, Nagad, Rocket, and Upay. As the data controller for information collected through the Platform, 3dbd is responsible for ensuring that your personal data is handled lawfully, fairly, and transparently.

For any data protection enquiries, you may contact us directly at [email protected]. Our data protection team operates during Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy requests within 24 hours of receipt.

2Information We Collect

3dbd collects several categories of personal information, depending on how you interact with the Platform. The following table summarises the primary categories of data we collect and the contexts in which they are gathered:

3How We Use Your Information

3dbd uses your personal information only for the purposes described below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without obtaining your explicit consent in advance.

• Account Management.To register and maintain your account, verify your identity (KYC), and manage your account preferences and security settings.
• Service Delivery.To process deposits, withdrawals, and bets; to enable access to casino games, sports betting, and all other Platform features; and to record the results of gaming activity for audit and dispute purposes.
• Customer Support.To respond to your enquiries, resolve complaints, and provide technical support. Support communications may be recorded for quality assurance and training purposes.
• Fraud Prevention.To detect, investigate, and prevent fraudulent transactions, identity fraud, money laundering, bonus abuse, and any other activities that violate our Terms and Conditions or applicable law.
• Responsible Gaming.To monitor gaming activity for signs of problem gambling, to apply deposit limits or self-exclusion requests, and to fulfil our responsible gaming obligations.
• Marketing & Promotions.With your consent, to send you information about 3dbd promotions, bonuses, and new game launches by email or SMS. You may opt out of marketing communications at any time by contacting [email protected].

4Legal Basis for Processing

3dbd processes your personal data on the following legal grounds, depending on the specific activity involved:

• Contractual Necessity.Processing required to fulfil our contractual obligations to you — including account operation, payment processing, and game provision — is necessary to perform the contract between you and 3dbd.
• Legal Obligation.Processing required to comply with applicable legal requirements, including anti-money laundering checks, KYC identity verification, fraud reporting, and the retention of transaction records.
• Legitimate Interests.Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, where our legitimate business interests are not overridden by your data protection rights.
• Consent.Processing for direct marketing communications, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5Sharing Your Information

3dbd does not sell, rent, or trade your personal information. We may share your data with third parties only in the limited circumstances described below:

• Payment Processors.Transaction data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data they process.
• Game Providers.Aggregated and anonymised game session data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, Spribe) for game performance monitoring and fair play auditing. No personally identifiable information is shared beyond what is technically required.
• Regulatory & Legal Authorities.Where required by law or in response to a valid legal process (such as a court order or official regulatory directive), 3dbd may disclose personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Service Providers.We may engage trusted third-party service providers (for example, cloud hosting, analytics, and customer support tools) to support Platform operations. These providers are contractually bound to use your data only for the purpose of delivering their service to 3dbd and must maintain appropriate security measures.

6Cookies & Tracking Technologies

3dbd uses cookies and similar tracking technologies to enhance platform functionality, remember user preferences, and gather anonymised analytics data. The following categories of cookies are used on the Platform:

• Essential Cookies.These cookies are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled.
• Analytics Cookies.These cookies collect anonymised information about how users interact with the Platform — such as which pages are visited most frequently and which features are used — to help us improve the user experience. No personally identifiable data is collected via analytics cookies.
• Preference Cookies.These cookies remember your settings and preferences (such as language selection) to personalise your experience on return visits.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 3dbd Platform. For example, disabling essential cookies will prevent you from logging in or maintaining an active session.

7Data Retention

3dbd retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data and transaction records: retained for a minimum of 5 years from the date of account closure to meet anti-money laundering and record-keeping obligations.
• KYC verification documents: retained for a minimum of 5 years after the end of the business relationship, in accordance with applicable financial compliance requirements.
• Marketing consent records: retained until you withdraw consent or request erasure, plus an additional 12 months to demonstrate compliance with consent obligations.

8Your Data Rights

As a user of the 3dbd Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name and registered account details so we can verify your identity before processing your request.

• Right of Access.You have the right to request a copy of the personal data we hold about you, including information on how it is being used and with whom it has been shared.
• Right to Rectification.You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Please update your account profile first where possible, or contact support for data held outside the profile settings.
• Right to Erasure.You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to legal retention obligations — for example, transaction records required for anti-money laundering compliance cannot be deleted on request.
• Right to Restrict Processing.You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Object.You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing carried out on the basis of legitimate interests, subject to our ability to demonstrate compelling grounds for that processing.

We will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will inform you of the extension and the reasons for it within the initial 30-day window.

9Data Security

3dbd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. These measures include SSL encryption for all data transmitted between your device and our servers, access controls that restrict employee access to personal data on a need-to-know basis, regular security assessments and penetration testing of Platform infrastructure, and secure storage of KYC documents and financial records.

While 3dbd takes all reasonable steps to protect your data, no online system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 3dbd will notify you without undue delay and take all necessary remedial action.

10Third-Party Links & Services

The 3dbd Platform may reference or integrate with third-party services, including payment providers such as bKash, Nagad, Rocket, and Upay, and game providers such as Pragmatic Play, Evolution Gaming, and Spribe. These third parties operate under their own separate privacy policies, and 3dbd is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 3dbd Platform.

11Children's Privacy

The 3dbd Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, use, or store personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account.

12Payment Data & Financial Privacy

3dbd processes financial data — including mobile wallet references, transaction identifiers, and deposit and withdrawal history — solely for the purpose of operating the Platform's payment functions and meeting legal financial compliance requirements. We do not store full card numbers, CVV codes, or banking PINs on our systems. Payment card data transmitted to card scheme processors (Visa, Mastercard) is handled directly by those processors and subject to their respective security standards.

All payment transactions on the 3dbd Platform are processed through established payment gateways. bKash, Nagad, Rocket, and Upay mobile wallet transactions are processed directly by the respective wallet operator under their own terms. 3dbd receives only the transaction confirmation reference required to credit your account balance.

13Changes to This Privacy Policy

3dbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will update the "Last Updated" date shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of the 3dbd Platform following the posting of a revised Policy constitutes your acceptance of the changes. If the changes are material and require your consent, we will seek that consent proactively through an in-platform notification before the changes take effect.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 3dbd handles your personal data, please contact our data protection team. We are committed to resolving all privacy enquiries promptly and transparently. Our support team operates during Bangladesh Standard Time (BST, UTC+6).